FAQ

Q How much is shipping?
A We offer FREE Standard Delivery on all orders over $45: To USA Only

Q How long does shipping takes?
A All orders are shipped within 1-3 business days

Shipping: U.S. orders will deliver within 3-10 days

Q Where is my order?
A Contact us at support@southcoastcollectiv.com with your full name and mailing address, and confirmation number.

Q What is my tracking number?
A This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q I've lost my tracking number. What can I do?
A Simply contact us at support@southcoastcollectiv.com with your full name and mailing address, and we will resend your confirmation number.

Q How can I make changes to my order?
A If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

• Your delivery details
• Your name
• Your email
• Your phone number

Q How can I cancel my order?
A You must contact us within 12 hours.

• We cannot cancel your order once it has already been shipped.

Q What is your return policy?
A Please see our refund and Return Policy by clicking on this link: https://www.southcoastcollectiv.com/policies/refund-policy

Q Who do I contact if there's something wrong with my order?
A If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@southcoastcollectiv.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at support@southcoastcollectiv.com and we'll get back to you within 24hrs!